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Customer Support Specialist – AI Assisted - job post

Hire Hangar
Santiago de Chile, Región Metropolitana
Por contrato

Información del empleo

Tipo de empleo

  • Por contrato

Ubicación

Santiago de Chile, Región Metropolitana

Descripción completa del empleo

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Customer Support Specialist – AI Assisted

Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)


Role Overview

We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.

Key Responsibilities

  • Provide timely and professional customer support via email, chat, and ticketing systems

  • Use AI-assisted tools to draft, summarize, and optimize customer responses

  • Resolve order, product, and account-related inquiries efficiently

  • Escalate complex issues and collaborate with internal teams as needed

  • Maintain accurate support records and ticket documentation

  • Follow support workflows, SLAs, and quality standards

  • Contribute to improving AI prompts, macros, and support processes

Required Qualifications

  • Hands-on experience in customer support or customer service roles

  • Experience using AI tools to assist with customer communication or workflow efficiency

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong written communication skills and attention to detail

  • Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Preferred Qualifications

  • Experience supporting e-commerce or digital-first businesses

  • Familiarity with ticketing systems and support KPIs

  • Experience contributing to knowledge bases or help centers

Tools & Technology

  • Support Platforms: Zendesk, Gorgias, Freshdesk, or similar

  • AI Tools: ChatGPT, AI-powered macros, or similar

  • Collaboration: Slack, Zoom, Google Workspace

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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