Empleos de Basic en Maipú, Región Metropolitana

Sofomar Holdings is an investment and asset‑management firm focused on consolidating emerging technology, renewable‑energy, and agribusiness ventures throughout Chile, providing capital, strategic guidance, and operational support to scale innovative startups.

Sofomar Holdings Ltda. is seeking a professional and customer-focused Bilingual Customer Service Representative to join our team in Santiago, Chile. The successful candidate will provide high-quality support to Spanish- and English-speaking customers, respond to inquiries, resolve customer concerns, and ensure a positive customer experience.

This position is ideal for someone with excellent communication skills, strong problem-solving abilities, and the confidence to communicate professionally in both Spanish and English.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide clear and professional assistance to Spanish- and English-speaking customers.
• Identify customer needs and provide appropriate solutions or information.
• Handle complaints and service issues calmly and professionally.
• Maintain accurate records of customer interactions and follow-ups.
• Escalate complex issues to the appropriate department when necessary.
• Follow company policies, procedures, and customer-service standards.
• Work collaboratively with internal teams to resolve customer concerns.
• Maintain a professional and positive attitude in all customer interactions.
• Protect confidential customer and company information.

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Previous experience in customer service, call center, hospitality, sales support, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Good problem-solving and decision-making abilities.
• Comfortable handling multiple customer inquiries and tasks.
• Basic computer literacy and familiarity with email, chat, CRM, or customer-service systems.
• Ability to work independently as well as part of a team.
• Strong attention to detail and organizational skills.
• Professional, patient, reliable, and customer-oriented attitude.

Preferred Qualifications

• Experience supporting international or English-speaking customers.
• Experience with CRM or ticketing platforms.
• Previous experience in a bilingual customer-service environment.
• Ability to work flexible schedules when required.

What We Offer

• Competitive hourly compensation of CLP 5,300–6,900.
• Opportunity to work in a professional and growing Chilean organization.
• Development opportunities and practical experience in customer relations.
• Collaborative and multicultural working environment.
• Opportunities to strengthen English- and Spanish-language professional communication skills.

How to Apply

Interested candidates should submit their updated CV/resumé highlighting their bilingual communication skills and relevant customer-service experience. Qualified candidates may be contacted for an interview and language assessment.

Sueldo: $5.300 - $6.900 la hora

Lugar de trabajo: Viajar de manera regular